MANAGED IT SERVICES
AWS Managed Services
Managed Service by us
- 1. Server Health Monitoring
- 2. Server Hardening
- 3. OS Patching with Security Updates
- 4. Server time log maintenance
- 5. Managing Data Redundancy Policy
- 6. Maintaining Network & Security groups
- 7. Maintaining VPC
- 8. Automation Servers
Managed by Cloud providing Platforms (AWS/AZURE/Google)
- 1. Server
- 2. Storage
- 3. Network
- 4. Notifications & Alarms
Optional service provided by us
- 1. SAP Hosting Services
- 2. SAP BASIS Administration
- 3. SAP Installation/Operation
- 4. SAP Patching
- 5. SAP Monitoring
Our Managed Services on AWS
Customers: Enterprise, SMBs, SMEs
- Monitoring
- 1. Compute utilization and performance
- 2. Application monitoring
- 3. Thresh-holds and alerts
- 4. Service availability and service levels
- Service Desk
- 1. ITIL Based processes
- 2. Ticketing, tracking, and updating
- 3. Ticket assignment follow-up and closures
- 4. Front-end, single point to customers
- 5. Service level performance reports
- 6. Reviews
Managed Services- Scope Statement
- 1. Infrastructure
- 2. Operating system
- 3. Database
- 4. Applications
- 5. Operational consulting and optimization
- 6. Technical escalation Management
Managed Services- Scope Statement
- 1. Creation of an AWS account for the Customer
- 2. Creation and configuration of Virtual private cloud
- 3. Configuration of Internet gateway and subnet for each availability zone
- 4. Configuration of private subnets for each availability zones
- 5. Configuration of virtual private cloud ACL and security group
- 6. Provisioning of the EC2 instance in the cloud infrastructure as per the SAP HANA per requisite.
- 7. Configuration of Cloud monitoring metrics for instance health monitoring
- 8. Configuration of auto-healing in AWS architecture
- 9. Basic Operating system configuration with the latest, recommended patch and update.
- 10. Installation of server basic roles based on the application requirement, if needed
- 11. Configuration of route table for traffic routing
- 12. Configuration of private IP addresses
- 13. Allocation of Public IP addresses to the Application and Database server
- 14. Mapping public IP addresses to cloud instances
- 15. Configuration of VPN gateway
- 16. Configuration of remote firewall connection to AWS VPN.
- 17. Configuration of VPN to route traffic to on-premise
- 18. Coordination with the on-premise VPN team for VPN connectivity configuration
- 19. Configuration of Lambda function to auto shutdown the development instances (if available)
- 20. Configuration of the security group for incoming and outgoing traffic
- 21. Creating Server Snapshot backup to the Application server on a needed basis as per customer request
- 22. Firewall configuration with ACL for the AWS servers, if needed.
Scope Exclusions
The following items will be excluded from the scope of work
- 1. On-premise VPN configuration
- 2. Additional Software package configuration
- 3. Public DNS Configuration
- 4. Coordination with ISP service providers for any ISP link-related issues
- 5. Licensing of software & management that are part of the Deployment
- 6. Technical escalation Management
Customer Dependencies
- 1. Adequate Internet bandwidth to access the Cloud infrastructure
- 2. Adequate authentication and authorization enablement for security purposes
- 3. Single point of contact for coordinating and interacting to discuss and plan the approved activities on the Infrastructure
- 4. Customer escalation matrix and contact no for any additional support, as needed
- 5. Redundant ISP connection in case of a network outage
- 6. On-premise firewall device should be compatible with IPSec VPN
- 7. VPN settings in a firewall for AWS connectivity
- 8. IP address for VPN connectivity
- 9. Downtime for Snapshot backup