Managed Services

MANAGED IT SERVICES

AWS Managed Services

Managed Service by us

  • 1. Server Health Monitoring
  • 2. Server Hardening
  • 3. OS Patching with Security Updates
  • 4. Server time log maintenance
  • 5. Managing Data Redundancy Policy
  • 6. Maintaining Network & Security groups
  • 7. Maintaining VPC
  • 8. Automation Servers

Managed by Cloud providing Platforms (AWS/AZURE/Google)

  • 1. Server
  • 2. Storage
  • 3. Network
  • 4. Notifications & Alarms

Optional service provided by us

  • 1. SAP Hosting Services
  • 2. SAP BASIS Administration
  • 3. SAP Installation/Operation
  • 4. SAP Patching
  • 5. SAP Monitoring

Our Managed Services on AWS

Customers: Enterprise, SMBs, SMEs

  • Monitoring
  • 1. Compute utilization and performance
  • 2. Application monitoring
  • 3. Thresh-holds and alerts
  • 4. Service availability and service levels
  • Service Desk
  • 1. ITIL Based processes
  • 2. Ticketing, tracking, and updating
  • 3. Ticket assignment follow-up and closures
  • 4. Front-end, single point to customers
  • 5. Service level performance reports
  • 6. Reviews

Managed Services- Scope Statement

  • 1. Infrastructure
  • 2. Operating system
  • 3. Database
  • 4. Applications
  • 5. Operational consulting and optimization
  • 6. Technical escalation Management

Managed Services- Scope Statement

  • 1. Creation of an AWS account for the Customer
  • 2. Creation and configuration of Virtual private cloud
  • 3. Configuration of Internet gateway and subnet for each availability zone
  • 4. Configuration of private subnets for each availability zones
  • 5. Configuration of virtual private cloud ACL and security group
  • 6. Provisioning of the EC2 instance in the cloud infrastructure as per the SAP HANA per requisite.
  • 7. Configuration of Cloud monitoring metrics for instance health monitoring
  • 8. Configuration of auto-healing in AWS architecture
  • 9. Basic Operating system configuration with the latest, recommended patch and update.
  • 10. Installation of server basic roles based on the application requirement, if needed
  • 11. Configuration of route table for traffic routing
  • 12. Configuration of private IP addresses
  • 13. Allocation of Public IP addresses to the Application and Database server
  • 14. Mapping public IP addresses to cloud instances
  • 15. Configuration of VPN gateway
  • 16. Configuration of remote firewall connection to AWS VPN.
  • 17. Configuration of VPN to route traffic to on-premise
  • 18. Coordination with the on-premise VPN team for VPN connectivity configuration
  • 19. Configuration of Lambda function to auto shutdown the development instances (if available)
  • 20. Configuration of the security group for incoming and outgoing traffic
  • 21. Creating Server Snapshot backup to the Application server on a needed basis as per customer request
  • 22. Firewall configuration with ACL for the AWS servers, if needed.

Scope Exclusions

The following items will be excluded from the scope of work

  • 1. On-premise VPN configuration
  • 2. Additional Software package configuration
  • 3. Public DNS Configuration
  • 4. Coordination with ISP service providers for any ISP link-related issues
  • 5. Licensing of software & management that are part of the Deployment
  • 6. Technical escalation Management

Customer Dependencies

  • 1. Adequate Internet bandwidth to access the Cloud infrastructure
  • 2. Adequate authentication and authorization enablement for security purposes
  • 3. Single point of contact for coordinating and interacting to discuss and plan the approved activities on the Infrastructure
  • 4. Customer escalation matrix and contact no for any additional support, as needed
  • 5. Redundant ISP connection in case of a network outage
  • 6. On-premise firewall device should be compatible with IPSec VPN
  • 7. VPN settings in a firewall for AWS connectivity
  • 8. IP address for VPN connectivity
  • 9. Downtime for Snapshot backup