SUPPORT & ENHANCEMENT
Post Implementation Support
It is self-explanatory. Usually, this post-implementation support involves monitoring the implemented business scenario in the prod server and issues raised in the earlier days after implementation. Few points on post-implementation support:
Objective
An appreciation of issues that new customers and recent go-live projects will face with the long-term support and enhancement of their SAP systems. It’s an opportunity for established customers to share their experiences.
Successful support environments requirements
Cost-Optimum Return on Investments- Companies are looking for a cost-effective solution to maintain their SAP systems and achieve the maximum from their SAP investments.
Efficiency– Quick resolution of user-raised issues is the key to business continuity
Effectiveness– Long-term solutions to the issues along with faster problem-solving of production issues
MORESCO’s role in Post SAP Business One Implementation Support: We help customers enhance existing functionalities while enabling them to transfer daily management responsibilities into a strategic method for improved effective and efficient operations. Our Support team works with your organization leading you through the transition periods and beyond, training the process owners, and instilling in them enough knowledge to enable them to perform their day-to-day processes efficiently and also, also to be able to handle first and second-level troubleshooting of the system without supervision.
Project monitoring is vital for smooth and glitches free functioning. We do Performance Monitoring, Error Log Monitoring, and Storage Monitoring, Monitor the Update Queues and Monitor the Locks.
Technical Support
Specialised MORESCO Team can start services with their well unique methods and practices at very short notice. The following are the features of our services.
- Determine the scope of work
- Service level agreement and sign contract
- Plan resources.
- Establish login connectivity and transfer systems
- Begin onsite/remote administration.
Operational Support
MORESCO has experts who could cater to SAP Business One operational needs.
Functional Support
MORESCO functional consultants specialize in each of the major SAP modules and can help you effectively map your company’s business processes to SAP’s best practices. Working closely with your team, we will design and implement a stable, secure, and available SAP Architecture and provide expert administration to manage it. Our team includes consultants who have experience in handling implementation and support projects for customers.
End-User Training & Documentation Support
Many companies that have trusted SAP Business One as a software package for their ERP needs, require End User Training so that their dependency on the service provider is reduced substantially for day-to-day functioning. MORESCO provides them End-User Training at optimum cost.
Specialised MORESCO Team is a fast-growing IT company engrossed in rendering IT Based Services to prestigious patrons. The services spectrum is large from SAP ERP solutions to web-based, mobile Applications.